Crown Chandelier | FAQs

Our Frequently Asked Questions, commonly poised comments on particular topics. The answers to these questions can also be found throughout our site under specific tagged pages, but we have aggregated them here for your convenience.

1: When will I be charged? As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that your ordered product is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment. Link here

2: How soon will our item(s) ship? If your order is in stock and we process the charges to your credit card, it will ship within seven business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@crownchandelier.com. Link here

3: If/how will we receive a tracking number? We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@crownchandelier.com. Link here

4: What do we do if we want updates? We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. We track your order the same way, using the same information. We know you may be up against a time line or even just anxious to receive your order, we get it. If you still have questions, feel free to contact us at: sales@crownchandelier.com. Link here

5: What happens if our product(s) arrive damaged? Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it with the delivery service when signing for delivery.  If your item(s) do arrive damaged, please send photos to sales@crownchandelier.com and we will process an insurance claim on your behalf. When submitting photos please submit images of signature receipt, package before opening if there is any outwardly visible damage, damage to product and include description of damage(s) via email; please add the following note in the email subject line: 'Damaged Order'. The more information you are able to provide will help tremendously when we submit for claim.

6: Returns - What do I do if I do not like the product I ordered? We get it, sometimes things just don't click; you can return your product(s).

Return: Your item can be returned if it is unused, in its original condition, and still in the original packaging.

Time Frame: You have 30 days from the date you received the item to send it back. 

Proof of Purchase: Make sure to include your receipt or proof of purchase with your return. 

7: Refunds 

Inspection: Once we get your item, we'll check it and let you know we've received it. After inspecting it, we'll inform you about your refund status. With 25% restocking charges unless the product is defective. 

Approval: If your return qualifies, we'll start the refund process to your original payment method. The time it takes for the credit to appear in your account depends on your card issuer.

Non-refundable Items: Custom-built items and final sale items cannot be refunded.

Exchanges: If your item is defective or damaged, you can request a replacement of the same item or replacement parts. Contact us at sales@crownchandelier.com or by telephone: 503.217.4360 for help with this process.

7a: Shipping

Return Shipping: You are responsible for covering the shipping costs when returning your item unless defective products. Please note that these costs are non-refundable.

Shipping Costs: If you opt for a refund, the cost of return shipping will be deducted from your refund amount.

8. Custom or Made To Order items: Note: All products categorized as custom, custom order, made to order, etc., applicable for all brands, are non refundable and non returnable, unless there is a quality/damage issue. If there is a quality issue with an order, please follow the process listed in 'Damages'. Link here

9. Fixture Mounting Best Practices: Please follow manufacturer recommendation and instructions that will accompany your particular fixture. Though we have spent over 40 years in architecture and construction, we might not be aware of your particular mounting conditions. However, as a general note, most crystal light fixtures are heavy enough that they require direct attachment to a structural component, either exposed as part of the rooms architecture or concealed above the finished ceiling/wall. Depending upon your conditions, additional materials may be necessary for proper mounting. If necessary, we suggest you seek the recommendations of a licensed structural Engineer/Architect or relevant professional, as needed for the heavier weighted fixtures. The last thing we want you to experience is for your beautiful new crystal fixture to make an abrupt exit south due to an inadequate mounting. We want you to look at your fixture everyday and be proud of your investment, and maybe even experience some bragging rights!

10. What is your industry knowledge, experience and goal? Our owner Allan has been in the architecture, commercial & institutional real estate development, and construction industries for over 40 years; designing homes, medical facilities, hospitals and hotels; with a combined project valuation of over $748 million in 34 purpose built facilities over those 40 years; so he has some industry experience in specifying and providing products. From that career he created Crown Chandelier to market crystal chandeliers to individuals online. He had copious offers from many differing manufactures to rep their products, but decided this instead. Together, our team has crafted a distinguished online presence for you. It is our goal to earn your trust and admiration. Our dedicated team fuels our ascent, continually expanding our horizons to bring you, our ideal customer, unparalleled crystal chandelier excellence; while we focus on transforming you from client to ambassador of our brand.

11. Are your products compliant with industry standards and certifications? All our lighting products meet industry standards and certifications  including CUL/UL/CSA/NRTLC listing for safety and compliance.

12. Do you offer energy-efficient lighting options? We emphasizes energy efficiency with options that feature advanced LED technology, ensuring lower energy consumption and extended lifespan.

13. Can I get a quote for bulk orders? For bulk orders, please contact us via our email: sales@crownchandelier.com to request a quote. We offer competitive pricing and volume discounts.

14. What types of lighting products do you offer? At Crown Chandelier we specialize in a wide range of crystal lighting solutions suitable for both residential and commercial spaces. Our product offerings include: chandeliers, pendant lights, wall sconces, and ceiling mounts.

15. Do you offer customization options for lighting products? We offer customization services to meet specific design needs. Customers can request alterations in: designs, sizes, and finishes.

16. How can I contact your customer service for support? Our dedicated customer service team is available Monday – Friday from 9:00AM – 6:00PM to assist with any inquiries or support needs. Contact us at sales@crownchandelier.com or call 503-217-4360.

***