Shipping & Returns

Thank you for considering us as a supplier for your crystal chandelier needs. Below are some key topics we hope will assist you.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that your ordered product is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment. Most of our chandeliers are shipped small parcel, meaning via UPS or FedEx and may arrive in multiple boxes.

Note: there are items on our site that are classified as custom, custom order & made to order, etc. For example, If you order a B

ethel International product that is categorized as a custom & made to order item, estimated shipping has a 3.5 - 4 month time frame, as these products are not 'in-stock', rather made at time of approved order. Please calculate that into your plans. If you would like clarification on lead time for a custom, custom order, or made to order item before purchase, as suppliers have differing lead times, please feel free to email us your inquiry at: sales@crownchandelier.com, and be sure to include the product number.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within seven business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@crownchandelier.com

Custom Shipping:

For custom shipping options beyond threshold delivery like 'Premium White Glove', 'White Glove', 'Expedited' including services like in-home delivery, unpacking, assembly, and debris removal, etc., are all considered extra services and will be charged to the customer at time of purchase, if those services are optional for their specific product(s) and only if they are selected by purchaser. If these enhanced shipping services are available, they will be listed as options on the product page and/or at check out. If they are not present as options this means they are not available at time of purchase.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it with the delivery service on their paperwork when signing for delivery.  If your item(s) do arrive damaged, please submit photos to sales@crownchandelier.com within 5 days of receipt and we will process an insurance claim on your behalf; or in worst cases refuse the shipment all together. When submitting photos please submit images of signature receipt, package before opening if there is any outwardly visible damage, damage to product and include description of damage(s); please add the following note in the email subject line: 'Damaged Order'. The more information you are able to provide will help tremendously when we submit for claim.

Cancellations & Returns:

Orders canceled by customer within 48 hours of order confirmation, will be refunded the amount of their order minus a $20 restocking fee. Refunded amount will be issued to the original credit card that was used placing the order. This can take up to 14 days.

Or

Orders canceled by customer after 48 hours of order confirmation, are subject to a $20 administration fee, in addition to a 25% restocking charge whether or not your order has shipped. Refunded amount will be issued to the original credit card that was used placing the order. This can take up to 14 days.

Or

If your order has shipped, (and not delivered) and you want to cancel your order, you (the buyer) will be subject to a $20 administration fee, in addition to a 25% restocking charge and you will be responsible for all actual return shipping charges (unless there is shipping damages that you have documented as described under Damages, if so, return shipping is covered.) Refunds will only be issued to the original credit card that you use when placing your order. Refunds can be expected within 14 days after returned item has been received. 

For order cancelation, submit request via email to: sales@crownchandelier.com. In the subject line provide the product number and the invoice number. In the body of the email please describe the reason for the cancelation.

Custom, Custom Order, Made To Order Items:

Note: All products categorized as custom, custom order, made to order, etc., applicable for all brands, are non cancelable, non refundable and only returnable if there is a quality/damage issue. If there is a quality/damage issue with an order, please follow the process listed in 'Damages' above.

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For questions, please reach out to us via:

phone: 503.217.4360   or   email: sales@crownchandelier.com

9am-6pm Monday-Saturday PST.

Thank you! Crown Chandelier

Companies and vendors we ship with: