Frequently asked questions

Orders and payment

When am I charged?

If you pay by card through Stripe checkout, the card is authorized at order placement and captured when the order is finalized. Manual / quote-based orders are not charged until you approve the invoice.

Can I order without paying online?

Yes. Stripe card checkout is the standard path, but manual checkout / manual quote remains a permanent option. Place the order, choose manual, and we'll follow up with shipping and a payment link or invoice.

Can I cancel my order?

You can cancel within 24 hours of placement — email sales@crownchandelier.com with your order number. After 24 hours the order may already be in motion. Made-to-order pieces are non-cancellable; see shipping & returns.

Shipping and delivery

How soon will it ship?

In-stock pieces ship within 7 business days of order. Small-parcel pieces ship via UPS or FedEx and typically take 5–10 business days in transit. LTL freight (large/heavy pieces) ships within 7 business days and takes 2–4 weeks in transit.

How do I get tracking?

Tracking is emailed within 24 hours of the piece leaving the warehouse. If you don't see tracking within six business days of order placement, write to sales@crownchandelier.com.

Will my chandelier arrive in one box?

Most chandeliers ship small-parcel and may arrive in multiple boxes over the same day or a few days. Check the packing list before assuming a delivery is incomplete.

Do you offer white-glove or in-home delivery?

Not at this time. Bethel International ships every piece via small parcel (UPS / FedEx) or LTL freight only. We're looking at premium-delivery partners for the future, but we won't advertise a service we can't fulfill.

Returns and damage

What if it arrives damaged?

Inspect the packaging on arrival. Note any damage on the carrier paperwork at signature. Within 48 hours of delivery, email photos to sales@crownchandelier.com with subject Damaged Order — packaging before opening when visible, the damaged product, and a short description.

What's the return policy?

30 days from delivery. Item must be unopened, in original packaging, in as-new condition, with proof of purchase. A 20% restocking fee applies to non-defective returns. Return shipping is the buyer's responsibility unless the item is defective or damaged. Refunds return to the original payment method after inspection — up to 15 business days from receipt of return.

Can I return a made-to-order piece?

No. Made-to-order pieces are non-cancellable and non-refundable, returnable only for quality or damage issues under the manufacturer warranty.

Product and installation

What size chandelier do I need?

The Crown Formula: D = L + W, where D is chandelier diameter in inches and L and W are room length and width in feet. A 12 × 14 ft room suggests a 26-inch diameter fixture. Full guidance, including dining-table placement, ceiling-height ratios, and walkway clearance, lives at the sizing guide.

Are these UL/ETL listed?

Yes — every fixture in the catalog carries the safety listings required for its installation environment. Specific certifications appear on each product page.

Are bulbs included?

Integrated-LED fixtures include the light source. Pieces that take replaceable bulbs do not include them by default — the bulb type and wattage are listed on each product page. We can quote bulbs if you'd like them shipped with the fixture.

Do you offer custom finishes?

Selectively. Bethel International and a few other makers offer custom finishes on specific lines. Lead times for made-to-order pieces are typically 8–16 weeks. Ask before ordering — sales@crownchandelier.com.

Trade, bulk, and custom

Do you work with designers and contractors?

Yes. Trade accounts get pricing, project hold lists, and direct-quote support. Start at the Trade desk.

Bulk pricing for multi-unit projects?

Yes — large residential developments, multi-family residences, and design-build projects qualify. Note: every fixture in the catalog is rated for residential use only — installation in a commercial setting voids the manufacturer warranty. Send the SKU list, quantities, and project type to sales@crownchandelier.com.

Still need help?

We answer our own email: sales@crownchandelier.com, 503-217-4360, Mon–Sat 9am–6pm Pacific.